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FAQS

Here are the answers to a few of our commonly asked questions.  If you have any other questions that are not covered here, please feel free to contact our friendly front desk staff who will be more than happy to help you.

Frequently asked questions

How do I get to Mosman Fine Dental?
If you are driving to our practice we have secure undercover car parking on site, which can be accessed via the driveway behind our building off Belmont Road (see map on our Contact Us page).

After buzzing us from the driveway intercom (Press ‘03’ then the ‘Bell’ button) the sliding security gate will automatically open.

Enter the car park and drive all the way to the lowest level and park in any of the bays marked with our practice name. Take the elevator to the Ground Floor and you will find us on the right side as you exit the lift.

If you are taking public transport, there is a bus stop immediately in front of the practice on both sides of Military Road.



What should I expect after booking my first appointment?
After booking an appointment with us, we will send you a welcome pack in the post or via email. This will contain a medical history form for you to fill out and hand to us when you arrive. It will also give you information about our practice and instructions on how to get here.

If you have any previous dental records or dental x-rays available please bring them along to your first visit. If your x-rays are within 12 months old, we can use your old images and save you having new x-rays done.
How do I transfer my old dental records to Mosman Fine Dental?
To save you time, we can request all your old dental records be forwarded to us on your behalf.

Simply fill in one of our ‘Release of Records’ forms and we’ll fax it off to your previous dental practice and follow it up for you.
What happens at the first dental visit?
At your first visit to Mosman Fine Dental you will be greeted by one of our front office co-ordinators who will welcome you and take your completed medical history form. Don't worry if you haven’t had a chance to fill it in, as we can take your details during this time as well. You'll be given you a quick orientation of the practice to familiarise yourself with our amenities and should you wish, complimentary refreshments can be provided for you too.

During your first appointment we will thoroughly assess your dental status by clinical examination and using a combination of digital dental x-rays and photography to record our findings. No treatment will be carried out at this appointment, unless previously arranged, such as in the case of emergency appointments. A significant amount of time will be dedicated to understanding your dental concerns and to discuss the results of our findings. Should any treatment be required we will present you with all your options so you may consider if and how you would like our help.
How often should I have dental x-rays done?
Dental x-rays are crucial in helping dentists examine areas between your teeth and under your gums that we cannot see with the naked eye. ‘Best practice’ guidelines suggest that routine dental x-rays should be done every 18 months to 2 years, depending on your age and dental disease risks. OPG jaw scans are recommended every 5 years.

Sometimes dental x-rays need to be repeated more frequently, but this is the exception to the rule and your dentist will specify when this applies to your particular situation.
How often should I have my teeth cleaned?
Typically, adults should have their teeth actively maintained every 6 months. Even the most motivated tooth brusher out there can’t get to all the nooks and crannies in the mouth, where tartar can easily build up and cause dental disease.

Patients who have established gum and jawbone disease, or patients with orthodontic braces, need more regular teeth cleaning. These patients are usually seen every 3-4 months.
Why do I see a Dentist and a Dental Hygienist separately?
Many patients are still new to the concept of a dental hygienist despite them being around for many decades! Dental Hygienists are tertiary qualified dental professionals whose main role are to scale and clean your teeth, provide oral hygiene education, diet assessment and preventative treatments to ensure your teeth don’t develop cavities.

Dental hygienists are supremely skilled and efficient at cleaning your teeth. Our practice philosophy is to have your dental hygienist look after your teeth cleaning and gum health, whilst your dentist can look after the more comprehensive dental procedures. Being looked after by two dental professionals means nothing is likely to get missed.
When should my child first come to the dentist?
Generally speaking, children should start seeing the dentist from the age of two onwards. It is important that they are assessed for their early ‘dental milestones’ and to help parents make sure they are on the right track in terms of home oral care, diet and dental development.

Sometimes very young children won’t have an actual examination on their first visit, but they will get a chance to sit and play in the dental chair. It is a great way to familiarise them to a new environment and to introduce them to the dentist as a fun and non-scary person.

It is well recognised that children who are used to coming to the dentist from a young age seldom develop dental phobias and enjoy better dental health throughout life.
Can I claim on my dental insurance the same day?
Our practice is HICAPS ready so if you are in a dental health fund, we can swipe your card and claim your rebate straight away. This saves a trip to the health fund office and means you only pay any gap fees on the day.
Which dental health fund should I join?
Mosman Fine Dental is not affiliated with any health fund provider and does not recommend any insurance company over another. However, we can give suggestions on what to look out for.

Find a dental health fund who provides the dental cover you actually need. Many are now prepared to waive or reduce your waiting period, so you can start claiming your dental rebates as soon as you join.

Dental check-ups, teeth cleaning, dental x-rays and small fillings are considered ‘minor dental’ and should be covered immediately. Tooth extractions, crowns, root canal treatment, dental implants, orthodontics etc, are considered ‘major dental’ and are covered as soon as you have observed your waiting period.
Can I get financial assistance for comprehensive treatment plans?
Quality dental work can be expensive. It is not uncommon for treatment plans nowadays to range from a few hundred dollars to tens of thousands of dollars, and health funds will often cap how much they will give you back per year.

For patients who need important dental treatment but also require a little financial assistance in the short term, our practice offers dental finance options through GE Care Credit, a third party finance company. We can prepare an online application on your behalf and once approved, the total cost of your treatment is immediately covered by GE Care Credit. You can then receive the important dental treatment you need without further delays, and conveniently service your repayments over your chosen time period.